Questions? We have Answers.
If you can’t find an answer to your question below, feel free to get in touch with us.
Support Hours: Monday-Friday, 10am-5pm PT
What is included in the monthly fee?
What is included in the monthly fee?
Your monthly fee includes medical review, prescribed medication (if approved), shipping, and ongoing support. There are no additional fees beyond what is disclosed at checkout. Fees are billed monthly in advance.
Who oversees the medical providers on your platform?
Who oversees the medical providers on your platform?
Medical services are provided by Lion MD, a network of licensed medical professionals practicing nationwide and led by Dr. Ana Lisa Carr, MD (NPI: 1689841744), and Dr. Kelly Tenbrink, MD (NPI: 1346482684).
Who fulfills the prescriptions?
Who fulfills the prescriptions?
We work exclusively with licensed U.S. pharmacies to ensure safe dispensing, quality standards, and reliable delivery of your medication.
Belmar Pharmacy | Phone: 800-525-9473 | belmarpharmasolutions.com
Strive Pharmacy | Phone: 855-405-5993 | strivepharmacy.com
Epiq Scripts | Phone: 833- 654-3553 | epiqscripts.com
Casa Pharma Rx | Phone: 877-937-6868 | casapharmarx.com
Is there a long-term contract?
Is there a long-term contract?
No. There is no long-term commitment. Our plans operate on a month-to-month basis. Your plan does not automatically renew, you must confirm each month before a new charge is processed. You may choose not to continue at any time without cancellation fees.
Do you accept insurance?
Do you accept insurance?
Unfortunately, we do not accept insurance.
Can I use my HSA/FSA card?
Can I use my HSA/FSA card?
Yes, you can typically use your HSA or FSA card for eligible medical expenses. We recommend checking with your provider or confirming that the service or medication qualifies under your plan.
Is NuvaHealth available in my state?
Is NuvaHealth available in my state?
We proudly serve patients in all 50 U.S. states.
Is my information private?
Is my information private?
Yes. Your information is handled in accordance with HIPAA and applicable privacy laws. It is shared only as necessary for treatment, payment, and healthcare operations.
How much does it cost?
How much does it cost?
Your monthly fee depends on your prescribed medication. Pricing is clearly displayed before checkout, and there are no additional fees beyond what is disclosed. Fees are billed monthly in advance. From time to time, promotional or introductory pricing may be available for the first month only. Your plan does not automatically renew; you must confirm each month before a new charge is processed.
How do I take my medication?
How do I take my medication?
Your medication instructions will depend on the specific treatment prescribed by your licensed provider.
- Injectable GLP-1 medications are typically administered once weekly via a small, subcutaneous injection.
- Tablet formulations are taken orally as directed by your provider.
Your provider will give you detailed instructions on dosing, administration, and timing. Always follow the instructions provided with your prescription. If you have any questions about how to take your medication, contact your care team through your patient portal.
Am I guaranteed medication?
Am I guaranteed medication?
No. Prescription medications are provided only if deemed medically appropriate by a licensed provider following a clinical review. Not all patients will qualify.
How can I contact you?
How can I contact you?
If you are not a patient and have general or non-medical questions about our company, you may email us at support@nuvahealth.org.
If you are an existing patient or have a question about your care, please contact us at care@nuvahealth.org, call us at (844) 357-3601, or message your provider through your secure patient portal.
How do I start?
How do I start?
Click get started to access our intake questionnaire. In just a few minutes, you'll be on your way to beginning your new weight loss journey!
